Goldex Contact Us: Support & Help Information

Last updated: June 2, 2026

This page lists the official contact options for Goldex players in Australia. It covers how to reach the support team, what to expect from each channel, and how to prepare before sending a message. The service is operated by NovaForge LTD under Anjouan licence ALSI-152406028-FI2.

The scope here is limited to assistance with accounts, payments, bonuses, verification, and sportsbook questions for adult users aged 18+ in Australia.

Reaching Goldex Support

The contact page exists so AU players can get fast, accurate answers without long delays. Whether the question is about an AUD withdrawal, a pokies bonus, or a sports market, the right channel saves time. Below is a quick orientation before the detailed sections.

Who Can Get Help

Support is available to registered users from Australia who play on the NaoBet platform. Accounts must follow the one-account-per-player rule across household, address, phone, email and IP.

Guests with pre-signup questions can also reach out through live chat or the public form.

When To Get In Touch

Contact the team for deposit checks, withdrawal status, KYC document submission, bonus claims, or technical errors. For partnership talks, editorial requests, or business coordination, use the dedicated business address listed below.

Support Channels

Players can pick from several ways to make an enquiry. Each channel has its own speed and best use case. The two main routes are live chat and the help centre, with a contact form as a backup for longer issues.

Live Chat

Live chat is the fastest option for account questions, payment checks, and quick troubleshooting. Agents handle requests in English and usually pick up the conversation within a few minutes during peak hours.

Open the chat widget from any page after logging in. Sessions are linked to your profile, so agents can see your verification status right away.

Email Support

Email suits detailed cases that need attachments, like KYC documents or transaction history exports. Write a clear subject line, include your registered email, and describe the issue step by step.

Replies follow a queue, so this method is slower than chat but better for record-keeping.

Contact Form

The on-site form is useful when you cannot reach chat or prefer a structured message. Fill in your name, email, topic, and a short description of the request. The team routes the form to the right department after review.

Contact Details

Below is the structured contact information for different types of enquiries. Using the right address speeds up handling and prevents your message from being re-routed several times. All channels are managed by the NovaForge LTD support team.

Business And Editorial

Partnership proposals, affiliate coordination, and media questions go through a separate business mailbox. This keeps player support queues clear and routes commercial topics to the right people.

Include company details, the reason for contact, and any relevant timelines in your first message.

Registered Address

NovaForge LTD, company registration number 15684, operates the NaoBet platform under licence ALSI-152406028-FI2 issued by the Gaming Board of Anjouan. Postal correspondence should be sent to the registered office of the operator on the Autonomous Island of Anjouan.

Response Time Expectations

Replies vary by channel and topic. Simple chat queries are quick, while document reviews and AML checks take longer. The ranges below reflect normal service hours and may shift during weekends or major sports events.

Live Chat Speed

Most chat sessions start within 2 to 5 minutes. Complex cases can be escalated to a senior agent, which may add a short wait. Agents stay on the line until the issue is logged or resolved.

Email And Form Replies

Email and form requests usually get a first reply within 24 hours. KYC team review can take up to 10 days after full document submission, depending on the volume and any follow-up requests.

Processing Delays

Delays can happen during weekends, public holidays, or high-traffic periods. Payment checks, bonus disputes, and AML reviews may also extend timelines. Sending complete information in the first message helps avoid back-and-forth.

What Support Can Help With

The team handles a wide range of player topics. Knowing the right category before you write makes the conversation shorter and more useful. Each area below maps to a common case the agents see daily.

Account And Verification

Help with login problems, password resets, profile updates, and KYC submissions. Required documents include an identity document, residence proof, payment ownership proof, and transaction history. Address proof should be dated within 30 days of the request.

Payments And Withdrawals

Support covers deposits and payouts through Visa, Mastercard, and Interac e-Transfer in AUD. Base limits are AUD 800 daily and AUD 10,500 monthly, with VIP tiers extending the cap. Agents can check the status of any pending transaction.

Bonuses And Promotions

Questions on the 120% up to AUD 750 + 240 free spins welcome package, weekly reloads, cashback, and the Bonus Crab feature. Wagering is 35x on bonus funds and 40x on free-spin winnings, with a max bet of AUD 7.50 during Bonus Crab play.

Sportsbook And Live Betting

Help with bet settlement, odds changes, cashout, and the Accumulator Boost up to AUD 150,000. Markets cover football, tennis, basketball, cricket, esports, and virtual sports such as VR Tennis and VR NBA.

Technical Issues

Reports about loading errors, game freezes, payment glitches, or mobile browser problems on Android and iOS. Include the device, browser, and time of the issue so the technical team can trace logs.

Preparing Before You Write

A few details up front help agents solve issues faster and reduce repeated requests. The list below is what the team usually asks for on the first reply. Sending it with your initial message often cuts the response cycle in half.

• 📱 Registered email and username on the NaoBet platform
• 💳 Transaction ID for deposit or withdrawal questions
• 📊 Date, time and amount in AUD of the disputed event
• 📎 Screenshot showing the error or the screen in question
• 🧠 Short, clear description of what happened and what you expected
• 🪙 Bonus code or promotion name for offer-related enquiries

Why These Details Matter

Agents work from the same data you see, but they need pointers to find the right session or bet. A transaction ID locates a payment in seconds, while a screenshot shows what the system displayed at the time.

Common Mistakes To Avoid

Avoid sending vague messages such as "my withdrawal is stuck" without amounts or dates. Do not write from a different email than your registered one, since the team cannot confirm identity that way.

Security And Fraud Notice

Player safety depends on using only official channels. Scammers sometimes copy brand names or set up fake mirror domains, so it pays to double-check where any message claims to come from. The notes below cover the basics.

Official Channels Only

Support never asks for your full password, card PIN, or two-factor codes. Treat any such request as a phishing attempt and report it to the security desk through live chat.

Safe Communication

Send KYC documents only through the in-account upload tool or the secure email reply. Avoid third-party messaging apps that claim to represent the brand. VPN or proxy use can trigger an account review, so connect from your normal Australian network.

Reporting Suspicious Activity

If you notice unfamiliar logins, unexpected withdrawals, or odd emails, contact support straight away. The team can freeze the account, reset credentials, and start a payment check while the issue is investigated.

Self-Help Resources

Many questions have quick answers in the on-site help centre. Browsing these first can save you a chat session and often points to step-by-step guides. The categories below cover the most-read topics.

FAQ And Guides

The FAQ groups answers by topic and links to longer guides on registration, verification, and bonus mechanics. It also explains the one-account rule and how VIP tiers affect withdrawal caps.

Responsible Gambling Tools

Players can set deposit, loss, and session limits from the account area. Self-exclusion is available through the account support flow. Gambling can be addictive, so play responsibly and only if you are 18 years and older.

Getting Started With Support

The contact page is built around quick access and clear routing. Pick the channel that fits the issue, send the details listed above, and the team will pick up the request in order. Help is open to all registered AU users on the NaoBet platform.

Final Note On Service Hours

Live chat runs through extended daily hours, while email and form requests are reviewed every business day. Verification and AML cases follow the documented review window. For anything that cannot wait, chat remains the quickest route.